Product Return Policy.
Lavior House
Product Return Policy | Effective Date: [August 26, 2026]
Lavior House stands behind the quality of every product we make. If you are not satisfied with a purchase,
this policy explains how to request a return.
1. Eligibility
We accept returns of unopened, unused products within 30 days of the delivery date. To be eligible, an
item must be in its original packaging, unopened, and in the same condition in which it was received.
Opened, used, or damaged-through-use items are not eligible for return.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened: liquid detergents,
linen sprays, and scent beads. Candles may be returned unopened and unburned only. Final sale or
clearance items are not eligible for return.
3. How to Request a Return
To begin a return, contact us at support@laviorhouse.com with your order number and the reason for your
return. We will provide instructions for completing your return, including a prepaid return shipping label
where applicable.
4. Return Shipping
A prepaid return shipping label is available upon request. A fee of $8.95 will be deducted from your refund
to cover the cost of return shipping. If you prefer to arrange your own shipping, please ship the item
prepaid and insured to the address provided by our team; Lavior House is not responsible for items lost or
damaged in return transit.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are issued to your original payment method within [5-10] business days. Shipping
charges from the original order are non-refundable.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at
support@laviorhouse.com with a photo of the item. We will provide a replacement or full refund, including
shipping costs, at no charge to you.7. Exchanges
We currently do not offer direct exchanges. To exchange a product, please initiate a return for the original
item and place a new order for the desired product.
8. Subscription or Auto-Replenishment Orders
If a product was purchased through a subscription or auto-replenishment plan, this Return Policy applies to
each individual shipment. To pause, modify, or cancel a subscription, please contact us or manage your
subscription through your account.
9. Contact
Questions about a return or this policy can be directed to support@laviorhouse.com.
Terms of Service.
Lavior House Membership
Terms of Service | Effective Date: [August 26, 2026]
These Terms of Service ("Terms") govern your enrollment in and use of the Lavior House membership
program ("Membership"), operated by FDS Holdings LLC, doing business as Lavior House ("Lavior
House," "we," "us," or "our"). By enrolling in Membership, you agree to be bound by these Terms.
1. Membership Overview
Lavior House Membership provides members with access to our laundry service, facility, and related
benefits as described at the time of enrollment. Specific inclusions, service frequency, and benefits are
outlined in your selected membership tier and are subject to change with notice as described in Section 8.
2. Billing and Payment
Membership is billed on a recurring monthly basis to the payment method provided at enrollment. Your first
payment is charged on the date of enrollment, and each subsequent payment is charged on the same
calendar day each month. If a payment fails, we will attempt to process it again and may suspend access
to Membership benefits until payment is resolved.
Prices are subject to change. We will provide at least [30] days' notice of any price change before it takes
effect. Continued use of Membership after a price change takes effect constitutes acceptance of the new
price.
3. Cancellation
You may cancel your Membership at any time, no minimum commitment required. Cancel through your
account or by contacting us directly at support@laviorhouse.com. Cancellation takes effect at the end of
your current billing cycle. We do not provide partial-month refunds for cancellations made mid-cycle. You
will retain access to Membership benefits through the end of the billing cycle already paid for.
4. Pausing Membership
Members may pause Membership up to two (2) times per calendar year, for up to two (2) months per
pause. To pause, contact us at least [7] days before your next billing date. Paused memberships will not
be billed during the pause period and will automatically resume billing and service at the end of the stated
pause period unless cancelled.
5. Garment Care and Liability
We take care in handling all items submitted for service. However, Lavior House's liability for any lost,
damaged, or discolored item is limited to no more than ten (10) times our standard per-item service charge
for the item in question, or $[XX], whichever is greater. We recommend not submitting irreplaceable,
heirloom, or specialty-care items (including but not limited to fur, leather, suede, sequined, or beadedgarments) without prior discussion with our team.
Claims for lost or damaged items must be reported within [48] hours of service completion. Claims made
after this window may not be eligible for resolution.
6. Member Conduct
Membership is intended for personal, household use. Members agree to treat our facility, staff, and fellow
members with respect. We reserve the right to suspend or terminate Membership for conduct that is
abusive, fraudulent, or that violates these Terms, at our discretion.
7. Facility Use
Access to the Lavior House facility (including any coffee bar, seating, or lounge areas) is a benefit of
Membership and is offered subject to posted hours and capacity. We reserve the right to limit facility
access during high-demand periods to ensure a comfortable experience for all members.
8. Changes to Membership or These Terms
We may modify these Terms, Membership benefits, or pricing from time to time. Material changes will be
communicated by email or through your account at least [30] days before they take effect. Continued
Membership after changes take effect constitutes your acceptance of the updated Terms.
9. Limitation of Liability
To the fullest extent permitted by law, Lavior House shall not be liable for any indirect, incidental, special,
or consequential damages arising out of or related to your Membership, beyond the limitation described in
Section 5.
10. Contact
Questions about your Membership or these Terms can be directed to support@laviorhouse.com.